FHAELS

Once your order has been shipped, you will receive a shipping confirmation by email with your DHL tracking number. Using the link in the email, you can track the status of your package online at any time.

For deliveries outside the European Union, additional customs or import fees may apply depending on the destination country. These charges are imposed by local authorities and are the responsibility of the recipient. Please check with your local customs office for the exact regulations.

Simply send us an email at contact@fhaels.com with the following information:

• Order number
  
• Full name
  
• Items you wish to return
  
• Brief description of the reason (optional, but helps us improve)

After reviewing your request, we will provide you with the return address and further instructions. Unannounced returns cannot be accepted.

Once your return has been received and inspected, we will notify you by email. If the refund is approved, the amount will be credited to the original payment method within approximately 10 business days. Please note that it may take additional time for your bank or payment provider to display the refund in your account.

Available payment methods may vary depending on your region. Generally, we offer:

• Credit and debit cards (e.g. Visa, Mastercard)
  
• Digital wallets (e.g. Shop Pay, Apple Pay, Google Pay — where available)
  
• Additional local payment methods shown at checkout

All available options will be displayed during the payment process.